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FAQ
Answers to the
most frequent questions..
Can
you fully manage my property?
Yes. We can do everything a normal letting agent
can apart from receive or handle your rent money.
I
only want to use you for specific actions – is this
ok?
Yes. You can use us however you wish. If you just
want us to pay a visit to your tenant to give him a
gentle reminder to pay his or her rent then this is
fine.
Can
I use you alongside my current letting agent?
Yes. If you want us to do things that your letting
agent is proving too slow to do then we will do
whatever you want.
How
much does it cost?
It
all depends what we do for you. Please look at the
service list. As a rule of thumb budget £25 per
hour.
Can I pass on your
charges to my tenant?
Yes you can. Its up to you. We will still seek
payment from you but you can charge “Moving in"
arrangement fees or “late payment” fees to the
tenant which covers our cost. So effectively you
could get your property managed for free depending
on how much of our charge you can pass on to a
tenant.
How do I pay for the services?
We
will invoice you and will request payment within 7
days.
Currently we can
accept paypal, cheque or bank transfer. You
can pay using your credit cards using paypal online
once you receive your invoice.
What if I am unhappy with the service?
Tell us about it. We want your feedback. This
whole system requires your feedback so we can make
improvements where necessary.
Will you evict a non-paying tenant?
We
will prepare and serve the correct notices however
we will not prepare court papers or attend court.
The main reason for this is we are not solicitors.
We can however put you in touch with some specialist
solicitors who can evict your tenant for a fixed
fee.
Why do you not have any shop window premises?
We
are a cost focused organisation. We want to provide
value to our landlords. There is no reason for us
to have a high street presence, fleet of flash mini
coopers or slick suits. Everything we need to do
with regards to managing a property portfolio can be
done by phone, email and car. Do not let anyone
convince you to the contrary.
What is your unique selling proposition?
We
are an organisation for landlords by landlords
primarily. We will have the necessary empathy,
inside knowledge and basic common sense.
We
never handle your cash so you can be assured that
any expenditure on your portfolio can only ever be
authorised by you.
I
want to proceed – what do I do next?
Give us
a call or send us an email. You can even use
the contact form on the contact page.
Contact
Services and Costs
how does it work?
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